Privacy Policy
Last updated: 11 June 2026
Introduction
Light & Star Media CIC (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights under UK data protection law.
By using our website, contacting us, subscribing to our mailing list, downloading resources, or engaging our services, you acknowledge the practices described in this policy.
Who We Are
Light & Star Media CIC is a UK-based media production company specialising in film and visual storytelling for charities, non-profits and social enterprises.
Website: https://lightstarmedia.co.uk
Email: martin@lightstarmedia.co.uk
For the purposes of UK data protection law, Light & Star Media CIC is the data controller for personal information collected through this website and our business activities.
What Information We Collect
We may collect personal information when you:
- Contact us via our website or email
- Subscribe to our mailing list
- Download free resources
- Register for workshops, webinars or events
- Request a quotation
- Become a client
- Participate in a media production project
The information we collect may include:
- Name
- Email address
- Telephone number
- Organisation name
- Job title
- Postal address (where relevant)
- Information contained within enquiries or correspondence
- Marketing preferences
We may also collect technical information including:
- IP address
- Browser type
- Device information
- Pages visited
- Referring websites
- Website usage statistics
How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Provide quotations and proposals
- Deliver our services
- Manage client relationships
- Provide access to resources and downloads
- Send newsletters and updates where you have subscribed
- Administer workshops and events
- Improve our website and services
- Comply with legal and regulatory obligations
Lawful Basis for Processing
Under UK GDPR, we must have a lawful basis for processing personal information.
| Purpose | Lawful Basis |
|---|---|
| Responding to enquiries | Legitimate interests |
| Providing quotations and proposals | Legitimate interests |
| Delivering contracted services | Performance of a contract |
| Managing client relationships | Performance of a contract |
| Sending marketing emails | Consent |
| Providing downloadable resources | Consent and legitimate interests |
| Running workshops and events | Performance of a contract or legitimate interests |
| Improving our website and services | Legitimate interests |
| Meeting legal obligations | Legal obligation |
Email Marketing
We use MailerLite to manage our mailing list and send email communications.
If you subscribe to our mailing list, we may send:
- News and updates
- Resources and guidance
- Information about workshops and events
- Information about our services
You can unsubscribe at any time by clicking the unsubscribe link included in our emails.
We will only send marketing communications where we have an appropriate lawful basis to do so.
Downloadable Resources
We may offer free resources, guides, templates, or other materials through our website.
When requesting a resource, you may be asked to provide your contact details. Where access to a resource includes subscription to our mailing list, this will be made clear at the point of registration.
You may unsubscribe from future communications at any time.
Media Production Projects
As part of delivering film, photography, and media production services, we may process personal information including:
- Video recordings
- Audio recordings
- Photographs
- Interview content
- Names and job titles
- Project-related correspondence
- Other information relevant to the agreed project
This information is processed solely for the purposes agreed with our clients.
Depending on the nature of a project, participant consent may be obtained directly by us or managed by the commissioning organisation.
We will not use project materials for our own promotional purposes without appropriate permission from the client or other authorised party.
Where projects involve children, vulnerable adults, or sensitive personal information, we take additional care to ensure appropriate consent and safeguarding procedures are followed.
Website Forms
When you submit information through forms on our website, including contact forms, workshop registrations, or resource requests, we collect the information you provide in order to respond to your enquiry or deliver the requested service.
Our website forms are powered by WPForms.
Analytics
We use Google Analytics to understand how visitors use our website and to help improve its performance and user experience.
Google Analytics may collect information such as:
- Pages visited
- Time spent on the website
- Device and browser information
- General geographic location
- Website interaction data
This information is generally aggregated and does not directly identify individual visitors.
Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website usage, and enhance user experience.
Essential cookies are required for the website to function correctly.
Non-essential cookies, including analytics cookies, are only used where you have provided consent through our cookie banner.
You can change or withdraw your cookie preferences at any time through the cookie settings available on our website.
Sharing Your Information
We do not sell personal information.
We may share information with trusted service providers where necessary to operate our business, including:
- Website hosting providers
- Email marketing providers
- Analytics providers
- Cloud storage and file-sharing providers
- Professional advisers
These organisations are required to process personal information securely and only for legitimate business purposes.
International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place to protect personal information in accordance with UK GDPR requirements.
Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected.
Typical retention periods include:
- Website enquiries: up to 2 years after last contact
- Mailing list records: until you unsubscribe
- Client project records: up to 7 years after project completion
- Financial records: as required by law
- Analytics data: according to our Google Analytics settings
Where information is no longer required, it will be securely deleted or anonymised.
Data Security
We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
While no system can be guaranteed to be completely secure, we work to ensure personal information is handled responsibly and protected using industry-standard practices.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict processing in certain circumstances
- Object to processing in certain circumstances
- Withdraw consent where processing is based on consent
- Request transfer of your data where applicable
To exercise any of these rights, please contact us using the details below.
Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.
Any updates will be published on this page together with the revised date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Martin John
Light & Star Media CIC
Email: martin@lightstarmedia.co.uk